Terms and conditions

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing the Sky-Fly website, mobile or tablet application, or any other feature or other Sky-Fly platform (collectively, "Our Website"), you agree to be bound by these terms and conditions ("Terms") and our Privacy Policy. If you do not accept all of these Terms, then you may not use Our Website. In these Terms, "we", "us", "our" and "Sky-Fly" refers to Amadeus Corporation, and "you" and "your" refers to you, the user of Our Website. We may modify these Terms for any reason-at any time-by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Our Website in any way, your only recourse is to immediately terminate use of Our Website.


  • Intellectual property
  • We, along with our corporate affiliates, the Travel Providers, and other licensors, own all of the text, images, software, trademarks, service marks and other material contained on Our Website except User Content. You will not copy or transmit any of the material except if you are doing so for your personal, non-commercial use. All copyright, trademark and other proprietary rights notices presented on Our Website must appear on all copies you print. Other non-Sky-Fly product, service, or company designations on Our Website belong to those respective third parties and may be mentioned in Our Website for identification purposes only. You should contact the appropriate third party for more complete information regarding such designations and their registration status. Your use of and access to Our Website does not grant you any license or right to use any of the marks included on Our Website.


  • Use of our website
  • You may only use and register to become a user of Our Website if you are of sufficient legal age and can enter into binding contracts. If you become a registered user or make a booking resulting in the creation of a Sky-Fly account, you are responsible for maintaining the secrecy of your passwords, login and account information. You will be responsible for all use of Our Website by you, anyone using your password and login information (with or without your permission) and anyone who you allow to access your travel itineraries. All information that you provide to us must be accurate and up to date. If any of your information changes, you must immediately update it. If you have reason to believe that your account is no longer secure (e.g., loss, theft or unauthorized disclosure or use of your information or computer or mobile device used to access Our Website), you must promptly change your Personal information that is affected.


    If you decide to have messages or other communications from Our Website sent directly to your mobile device, you are solely responsible for keeping us updated with your current phone number, respectively updating to the latest version of the mobile app, and for any charges incurred by receiving such messages. We will not be liable for information sent to a device that is associated with your outdated mobile phone number or using an outdated mobile app. If you install any software or enable any service that stores information from Our Website on any mobile device or computer, it is your responsibility, prior to transfer or disposal of such device, to remove your information or otherwise disable access to such software or service in order to prevent unauthorized access to your information or account.

    You may only use Our Website to search for legitimate travel deals; you may not use Our Website to make any false, fraudulent, or speculative reservation or any reservation in anticipation of demand. By using Our Website, you agree to comply with laws that apply to the United States and your own country, including laws that apply to exporting technical data.


    In addition, you agree not to do any of the following without prior express written permission from Sky-Fly:


    (i) access the site with any manual or automated process for any purpose other than your personal use or for inclusion of Sky-Fly pages in a search index. Use of any automated system or software to extract data from Our Website ("screen scraping"), for commercial or non-commercial purposes, is prohibited;

    (ii) violate the restrictions in any robot exclusion headers on Our Website or bypass or circumvent other measures employed to prevent or limit access to Our Website;

    (iii) deep-link to any portion of Our Website for any purpose;

    (iv) use any device, software or routine that interferes or attempts to interfere with the normal operation of Our Website or take any action that imposes an unreasonable load on our computer or network equipment;

    (v) reproduce, duplicate, copy, sell, trade, resell or exploit Our Website;

    (vi) use any feature of Our Website for any purpose that is unlawful, harmful, or otherwise objectionable or inappropriate, as determined by us;

    (vii) post or distribute any material on Our Website that violates the rights of any third party or applicable law;

    (viii) use Our Website to collect or store personal data about others;

    (ix) use Our Website for any commercial purpose; or

    (x) transmit any ad or promotional materials on Our Website

    We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict your access to any or all component(s) of Our Website. Furthermore, you can always delete your account here.


    You further agree not to:

  • Circumvent, disable or otherwise interfere with security-related features of Our Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of Our Website or any content on the Website.
  • Impersonate any person or entity, or otherwise misrepresent Your affiliation with a person or entity.
  • Intentionally or unintentionally violate or encourage others to violate any applicable law, statute, ordinance, or regulation.
  • Provide false or deceptive information.
  • Solicit personal information from anyone.
  • Delete, add, or otherwise change other people's User Content.
  • Remove or alter any copyright or other proprietary notices on or in connection with any content on the Website.
  • Publicly disparage anyone or any User Content.
  • Publish or post threats of violence or promote or encourage others to engage in violence or illegal activity.

  • Your intellectual property
  • We respect the intellectual property rights of others, and we prohibit users from uploading, posting, or otherwise transmitting on Our Website, any materials that violate another person's intellectual property rights. If you believe that your trademark or copyright rights have been violated, please go to our Proprietary Rights Complaint Process, get back to us at support@sky-fly.com.au with your concerns.


  • Warranty disclaimer
  • Our website, all content and services provided on Our Website and all itineraries that you obtain through Sky-Fly are provided on an "as is" and "as available" basis. Our content is largely generated in an automated fashion; errors can and do happen. We usually have many search results, but we are not comprehensive and do not display all available providers and offers. Accordingly, we do not always display the lowest available price. Sky-Fly expressly disclaims-to the fullest extent permissible-all warranties of any kind, whether express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance.


  • Our liability is limited.
  • We, to the extent permitted by law, hereby expressly exclude any responsibility and liability for (a) any loss or damages to, or viruses that may infect, your computer equipment or other property as the result of your access to Our Website, your downloading of any content from Our Website or (b) any injury; death; loss; claim; act of god; accident; delay; or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including-without limitation-lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with: (i) any use of Our Website, or our content; (ii) any failure or delay (including-without limitation-the use of or inability to use any component of this Website for reservations or booking); or (iii) the performance or nonperformance by us or any Travel Provider, even if we have been advised of the possibility of damages to such parties or any other party. Some states or countries do not allow this limitation of liability, so the limitations above may not apply or apply only partially to you.


  • Hacker Fare
  • In the case of a Hacker Fare, Our Website displays search results for a combination of Travel Products (e.g., separate flight, or two one-way flights, instead of a return trip). If you use these search results, you will make two different bookings with different rules and policies (for example, for baggage fees, change fees, and refunds). Any changes made to one of your bookings will not affect the other booking (for example, if your initial flight is cancelled by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary). If you are travelling internationally, you may need to provide proof that you have a return flight at check-in and at immigration.


  • Payment terms
  • All pricing is reflected in Australian Dollars unless otherwise specified. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable. Payments processed in foreign currency (currency other than the original card holder’s country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees. We sell Travel Products in as merchant, where we take payment directly from you at the time of booking confirmation. You are responsible for pursuing any claims of cancellation, rescheduling, refunds, or chargebacks directly with the merchant. As the merchant we are governed by the terms and conditions of the provider of the merchant facility. A credit card or debit card fee may also be charged by certain Providers and low-cost carriers. You will be notified of such charges prior to your purchase. All charges, including the credit card fees, may be in another currency (e.g. EUR, USD, INR, GBP), which we will provide an estimate for in Australian dollars.


  • General Information
  • We may change the site and these Terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these Terms. Your continued use of the site constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the Terms. Unless otherwise specified herein, all changes to these Terms apply to all users, including those enrolled before the date the changes take effect. Furthermore, we may terminate this agreement with you under these Terms at any time by notifying you in writing (including by email) and/or, if you are a registered user, by cancelling your account and your access to your account.

    If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. These Terms, together with those agreements made a part of these Terms by reference, make up the entire agreement between us relating to your use of Our Website, and replace any prior understandings or agreements (whether oral or written) regarding your use of Our Website.


  • Your feedback
  • We encourage you to share your comments and questions with us here, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Sky-Fly products or services. Also, please remember that you are responsible for whatever material you submit, including its reliability, originality, and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any and all rights to materials submitted to us become the exclusive property of Sky-Fly. Furthermore, by submitting Feedback, you are granting us an irrevocable, perpetual, non-exclusive, transferable, fully-paid, worldwide license (with the right to freely sublicense) to use, copy, modify, publicly perform, publicly display, reformat, translate, syndicate, republish, excerpt (in whole or in part) and distribute Feedback we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise.