Sky-Fly Travels’s mission is to give its customers a hassle-free and best-price on passenger airline tickets by serving as a bridge between people and airline providers. Similarly, it is important to us that we are transparent about the data we collect about our platform users and how we use it. This privacy policy (the “Privacy Policy”) applies when you use the Sky-Fly Travels website. We offer our users choices about the data we collect, use, and share as described in this Privacy Policy and our Help Center. We greatly respect your privacy, which is why we make every effort to provide services that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal data” or “personal information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. When this Privacy Policy refers to “data“ , this may include personal data, as well as business data which is not personal data. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. If you have any questions, comments, or inquiries regarding this Privacy Policy, please contact us using our customer support forum via support@Sky-Fly Travels.com.au .
To create an account, you need to provide data including your company name, email address, some information about your traveling habits such as frequency, mobile number, and a password. Upon booking a ticket, you also provide a payment method. In some cases, you may invite additional users to access your account; we retain this data as well. We will collect data about your location country and preferences such as language. We collect all this data to allow you to open an account and use our services. Our legal basis for this is the need to collect and processing this data in order to fulfill our side of the contract with you and perform our Services.
As part of our Services, you search for airline ticket rates and book them and upload relevant commercial details to process the booking. When you search for a booking, we retain the parameters that you searched for. We also retain information about tickets booked, phone calls conducted regarding that search, on-site and emailed messages with both our team and the selected airline provider, as well as payment information. For bookings to take place, you will also frequently need to upload commercial documents, like your passport, personal details of you and your family, Identification document, visa copy and credit/debit card details. These documents in turn may contain other personal data. We collect and process this data for several reasons –first, is to be able to supply our Services to you. Second, we also process and collect this data to improve our future services to you, and to all our customers. The legal basis for this is in order to fulfil the contract to which you are a party – and also our legitimate interest to provide you with our Services.
We collect data from you when you provide, post, or upload it to our Services, or when you communicate with Sky-Fly Travels by phone, email, chat, or our in-app messenger. In this case we collect and process this data in order to supply our Services to you, and to give you support whenever it is needed. Our legal basis for this is the performance of the contract to which you are a party – and also our legitimate interest in providing you with support and respond to your requests and enquiries.
We log usage data when you visit or otherwise use our Services, including our sites and platform technology, such as when you view or click on web pages or airline ticket quotes, perform a search, or engage with our content. We use logins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use. We use them to analyze trends, administer our websites, track users’ movement around the websites, and gather different kinds of demographic information. We also use them for data security purposes. Our legal basis for this is our legitimate interest in providing you with access to the Services.
We use cookies and similar technologies to recognize you and/or your device(s) on, off and across different Services and devices. We also allow some others to use cookies as described in our Cookie Policy below. You can control cookies through your browser settings and other tools. Our website and our services are intended for business users. For more information, please see our Cookie Policy.
We (indirectly) receive data from your devices and networks, including location data through third-party technology. When you visit or leave our Services (including our plugins or similar technology on the sites of others), we receive the URL of the site you came from. Our third party technologies also may get information about your IP address, proxy server, operating system, web browser, device identifier and features, and/or ISP. For specific, location-related tools, we will ask you to opt-in before we use GPS or other tools to identify your precise location. We collect and process this data to render our Services to you, where relevant, and to improve our Services for you and other Users. The legal basis for this is your consent (again, where this is relevant), for the performance of the contract to which you are a party, and our legitimate interest to provide you with our Services.
If you communicate through our Services, we learn about that. We collect information about your messages when you send, receive, or engage with messages in connection with our Services. We also use automatic scanning technology on messages. We collect and process this data to render our Services to you, where relevant, and to improve our Services for you and other Users. Our legal basis for this is your consent.
We use data to help you fix problems. We use the personal data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs). Hopefully, you’ll never need to figure that out. We use your data to produce and share aggregated insights that do not identify you. For example, we may use your data to generate statistics about the businesses using Sky-Fly Travels or for creating aggregate flight ticket indices and other market insights. We always anonymize data for these insights.
We take great care in making sure the data you give us and the data we collect from you is well protected. Therefore, we implemented adequate and appropriate security measures, both physical and digital. Please note, however, that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. Data security and protection is dependent on both the security of our systems, and the security of the User’s systems and devices. Please make sure you use adequately strong passwords, and that you do not share them with anyone.
We monitor for and try to prevent security breaches. Please use the security features available through our Services.
We implement security safeguards designed to protect your data, such as enforcing the use of HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
You can contact us or use other options to resolve any complaints.
If you have questions or complaints regarding this Policy, please contact Sky-Fly Travels here.
Thanks for trusting Sky-Fly Travels with your bookings and your data.
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